Cancellation Policy
To secure your appointment, a $50 reservation fee is required at the time of booking.
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We understand that plans can change — if you need to cancel or reschedule, please do so at least 24 hours before your appointment to receive a full refund of your reservation fee.
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Cancellations made less than 24 hours in advance are non-refundable, as this time is reserved exclusively for you.
TERMS & CONDITIONS
1. Redemption
• Gift cards are redeemable only at Urban Oasis for products and services available at our location or any future locations under the Urban Oasis brand.
• Gift cards cannot be used to purchase other gift cards or vouchers.
2. Balance and Value
• Gift cards hold a prepaid value that can be applied to any purchase at Urban Oasis.
• Any unused balance will remain on the card for future use, with no fees applied to the remaining balance.
3. Expiration and Fees
• Urban Oasis gift cards do not expire and do not incur any service or inactivity fees.
4. Refunds and Non-Transferable
• Gift cards are non-refundable and cannot be exchanged for cash, except as required by law.
• They are not transferable and cannot be resold or used for payment outside of Urban Oasis.
5. Lost, Stolen, or Damaged Cards
• Urban Oasis is not responsible for lost, stolen, or damaged cards.
• Lost or stolen gift cards cannot be replaced, so please treat them as cash.
6. Limitations
• Gift cards may not be used to cover tips or gratuities.
• Promotional offers or discounts may not apply to purchases made with a gift card.
7. Changes to Terms
• Urban Oasis reserves the right to amend these terms and conditions at any time.
• By purchasing or using a gift card, you agree to these terms.
8. Contact Us
• For balance inquiries or further assistance, please contact us.
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